Frequently Asked Questions (FAQs)

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To place an equipment service call:
1.800.225.3123

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New Construction Project FAQs

Where can I get BIM files, CAD drawings, layout data, or specifications of Schindler elevators, escalators or moving walks?

BIM files for Revit, DWG drawing files, specs and layout data sheets for Schindler elevators, escalators and moving walks are available on Schindler Plan. Schindler Plan also allows quick and easy access to basic hoistway dimensions.

> Get started at SchindlerPlan.com.

Where can I find my Schindler office contact to discuss my new construction project and/or technical product needs?

Your local Schindler office can help discuss with you your new construction project needs. Since product specifications may vary from market to market, technical product questions can be best answered by your local Schindler representative. 

> For projects located inside the U.S. or Canada, please visit our North America office directory.

> For projects located OUTSIDE the U.S. or Canada, please visit our global office contact directory.

Which Schindler elevator products can accommodate stretchers or gurneys for medical facilities?

Several Schindler elevators can accommodate hospital stretchers and gurneys. These include the Schindler 3100 MRL elevator for two- to three-story buildings, the Schindler 3300 elevator and Schindler 3300 XL for low- and mid-rise buildings, and the Schindler 5500 for mid-rise facilities.

Does Schindler offer a glass cab option for elevators?

Yes. The Schindler 5500 elevator comes standard with a large array of design choices and flexibility in hoistway configurations, delivering freedom of design to architects. Among the many choices are standard options including a full glass cab with glass doors and wall panels and integrated LED lighting.

How can I find information on the available finishes for Schindler elevators?

Your local Schindler representative can help you with questions about finishes. To find your local Schindler representative in the U.S. or Canada, please visit our Office Locations page.

If I want a custom elevator interior can Schindler accommodate this?

Yes. Your local Schindler representative can help you with custom interior options for your elevator. To find your local Schindler representative in the U.S. or Canada please visit our Office Locations page.

Can I get custom fixtures for my elevators?

Yes. Your local Schindler representative can help you with custom fixtures for your elevator. To find your local Schindler representative in the U.S. or Canada, please visit our Office Locations page.

Can Schindler install an elevator in a house that I am building?

Schindler elevators in the U.S and Canada are suited for commercial buildings. Learn more about our elevator products.

How can I find the power data for Schindler products?

Your local Schindler representative can help you with questions about power data. To find your local Schindler representative in the U.S. or Canada, please visit our Office Locations page.

I have questions about my elevator inspection. Who should I talk to at Schindler?

Your local Schindler office can help you with questions about inspections. To find your local Schindler representative in the U.S. or Canada, please visit our Office Locations page.

What Lunch & Learn topics does Schindler offer?

Schindler offers courses approved for credit from the American Institute of Architects’ (AIA) Continuing Education System (CES). To view the courses, visit our AIA courses for Architects page.

How do I request a Lunch & Learn?

You can request a Lunch & Learn by contacting your local Schindler office. To find the office closest to you in the U.S. or Canada, please visit our Office Locations page.

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Account Management FAQs for existing Schindler customers

I am a current Schindler customer located in the U.S or Canada and need to place a service call. Who should I contact?

Should you require immediate elevator/escalator service, please call our 24/hour service line at:
1-800-225-3123.

I am a current Schindler customer located OUTSIDE the U.S. or Canada. How can I find my representative?

If your project or building is located outside the U.S. or Canada, please visit the Contact page on the Schindler Group website so that your inquiry may be properly directed.

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Service / Modernization / Upgrade FAQs for Existing Buildings

My building has older elevator and escalator equipment. Can Schindler upgrade it?

Yes. Schindler offers a variety of modernization solutions for elevators and escalator that can help improve your equipment's reliability, performance, and aesthetics. Learn more about our modernization and upgrade solutions here.

I have technical questions about Schindler elevators, escalators or moving walks. What is the best way to get them answered?

Technical questions can be best answered by your local Schindler representative. To find your local Schindler representative in the U.S or Canada, please visit our Office Locations page.

I have questions about my elevator inspection. Who should I talk to at Schindler?

Your local Schindler office can help you with questions about inspections. To find your local Schindler representative in the U.S or Canada, please visit our Office Locations page.

Can Schindler conduct a traffic analysis for my building and recommend a modernization or upgrade for my elevators and escalators?

Yes. The experts at Schindler can analyze the traffic in your building(s) and recommend the ideal solution. To find your local Schindler representative in the U.S. or Canada, please visit our Office Locations page.

Does Schindler offer cloud-connected IoT Service solutions for elevators and escalators?

Yes. Schindler Ahead leverages the potential of the Internet of Things (IoT) to offer solutions to improve diagnostics, service reliability and the long-term health of the asset. Our digital solutions seamlessly integrate into the existing infrastructure – benefiting building owners, managers and residents alike. Learn more about Schindler Ahead here.

Where can I get safety tips for building owners and managers?

Schindler offers Tips for building owners and managers which include simple checks you can take for before calling for service, tips for emergency situations and more.

Can you service competitor equipment?

Yes, the experts at Schindler can service all leading brands of elevator and escalator equipment. Learn more about Schindler Service here.

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Career FAQs

What differentiates Schindler?

We’re a financially strong and stable company with good growth and a sustainable business model. Though we’ve been around since 1874, we stand at the forefront of our industry when it comes to digitalization and innovation. We’re proud of our Swiss heritage and are uncompromising in our commitment to our values.

You’re an elevator and escalator company – what careers do you offer beyond designing and servicing lifts and escalators?

We build careers worldwide in over 50 different professions at Schindler. You can develop a long-term career in multiple professions at Schindler without ever being an engineer. Or you can spend the same 20 years perfecting your engineering excellence. We need experts in IT, design, research, marketing, sales, communications, finance, quality management, HR, and much more.

Are you a socially responsible company?

We take seriously our role in providing environment-friendly mobility solutions that are as energy-efficient as possible. Our day-to-day mandate is to help solve the pressing problems related to rapidly expanding urban growth. At our core, we’re a family-owned company with high standards that strives to do business in as fair and ethical a manner as possible.

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Other FAQs

How do I request a Certificate of Insurance from Schindler?

You can request a Certificate of Insurance by contacting your local Schindler office. To find your local Schindler office in the U.S. or Canada please visit our Office Locations page.

 

 

I am looking for a job. Where can I see open positions at Schindler?

As a leading employer in the urban mobility industry, we look for people who create exceptional value for our customers. Learn more about careers and open positions at Schindler in the U.S. and Canada here.