Digital services Monitoring of elevators, escalators, and moving walks

Made for today

With Schindler Ahead, you don’t have to think about your elevators and escalators because they are connected and monitored by the Schindler Cloud Platform—all day, every day. This powerful connection makes it possible to deliver closed-loop services and real-time information for our customers, service technicians, and the customer contact center, with a range of personalized solutions for passengers.

Ready for the future

At the center of the world's first fully digital, closed-loop maintenance, monitoring, and information system for elevators and escalators is the Ahead Cube. A smart communication gateway that runs analytics, transmits data, and evolves as our customers demand it. Over-the-air (OTA) updates ensure this technology almost never gets outdated, and via a growing portfolio of Cube apps, it is able to unleash new services instantly.

24/7 equipment monitoring

Real-time performance data gathered from sensors and the control panel enables monitoring of the condition of your equipment—and detecting and resolving potential service issues before disruption occurs.

Schindler Technical Operations Center

The Schindler TOC centralizes Schindler’s digital operations to deliver superior customer service for the thousands of connected elevators and escalators under Schindler’s care. By enabling building owners, facility managers, and the service technicians who maintain them to access detailed equipment performance data, Schindler is providing customers with the real-time insights, immediate equipment assessments, and the proactive communication they need to make data-driven decisions about their portfolios.

Uptime. Data generated from your connected equipment enables Schindler to identify, analyze, and resolve possible service issues before they occur. This reduces and eliminates downtime, saving you and your tenants valuable time.

Insights. Building owners and facility managers have access to operational and performance data about your equipment portfolio, so you stay informed for better building maintenance and management.

Convenience. Interactive monitoring and connected devices provide a superior experience. Schindler’s Technical Operations Center and web-based tools like Ahead ActionBoard enhance the communication.

Cost control. Enjoy potential cost savings from switching your elevator phone line to wireless connectivity. Reduce unexpected or overtime shutdowns with a no-running-on-arrival bill guarantee.

Building Manager / Owner / Developer

• High reliability and uptime improve overall building performance
• Complete digital documentation of equipment portfolio
• Access to Schindler's Elevated Support Team, providing professional assistance and immediate equipment assessments when there is an issue

Facility Manager / Administrator

• High reliability and uptime with fast reaction times
• Real-time information on equipment status and performance
• Full transparency on status of maintenance activities due to push notifications via app or email

Passengers

• Reduction of waiting times and higher reliability
• Regular status updates about equipment and maintenance work via the app or email