Explore how proactive notification helped reduce disruption for hotel guests
Schindler Ahead: Insights case study
Characteristics | Details |
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Building Type | A major hotel in Galveston, TX with Schindler Ahead connected elevators. |
Problem | Schindler detected a change in elevator equipment performance while remotely monitoring the customer’s equipment. |
Solution | We notified the customer before they even realized the unit was down, and dispatched a technician to correct it. It was returned to service in less than 1 hour after and was up and running before the hotel’s rush hour. |
Results | Proactive notification by Schindler means shorter outage, fast back-in-service time, and less disruption to hotel guests. |