Explore how proactive notification helped reduce disruption for hotel guests

04.01.2019

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Building TypeA major hotel in Galveston, TX with Schindler Ahead connected elevators
ProblemSchindler detected a change in elevator equipment performance while remotely monitoring the customer’s equipment.
SolutionWe notified the customer before they even realized the unit was down, and dispatched a technician to correct it. It was returned to service in less than 1 hour after and was up and running before the hotel’s rush hour.
ResultsProactive notification by Schindler means shorter outage, fast back-in-service time, and less disruption to hotel guests.
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