Maintenance & inspection services For elevators, escalators, and moving walks
Our maintenance and inspection service plans for elevators, escalators, and moving walks are customized for any building, brand, or model. We offer a broad range of maintenance contracts tailored to meet your specific building requirements, traffic patterns, equipment condition, and more.
Maintenance service programs for multi-brand elevators and escalators
Standard or customized service contract coverage
Your building’s design, occupants, and traffic patterns are unique, and so are your service demands. Schindler as your service provider has the flexibility to adapt to your building’s unique environment using proven maintenance programs.
Our service representatives can help you determine which of our maintenance programs best fulfill your specifications by evaluating items, such as:
- Response times: Does your building need immediate service, or will same-day response be sufficient?
- Coverage: Will basic coverage for parts and service do, or do you need a comprehensive plan for mission-critical installations?
- Costs: What are your budget requirements? We can help you find a plan that works within your cost parameters.
- Communication: Do you have the facts you need to keep your tenants informed while efficiently expediting the resolution? Track your equipment assets and their individual real-time status with Schindler Ahead ActionBoard.
Did you know?
60% of the Schindler maintenance portfolio consists of non-Schindler products or models.
Schindler service benefits
Our mission is to anticipate and meet your needs for seamless mobility. We’re focused on engaging with you, building your trust, and being fully accountable. To deliver that seamless service, our company leverages the best people and technology in the market.
Annual services performed
120,000+ safety tests and 700,000+ part inspections
Highly trained service technicians
Our team of highly trained technicians is supported by a global network of maintenance experts and is there to reduce service calls and keep your equipment running.
- Over 50 hours of annual training for our service technicians
- Service and repair expertise on all leading brands of equipment
Redefining equipment reliability
We strive to increase reliability with:
- Continual investments in technology improvements, resulting in 37% reduction in callbacks
- Annual seven-point safety inspections that surpass code requirements
- Integrated global, national, regional, and local expert support
Superior responsiveness
The right service and parts at the right time. We accomplish this through:
- Structured maintenance routines and real-time dynamic scheduling to ensure the most efficient maintenance program
- 24/7 integrated Schindler Ahead service on any brand of elevator or escalator to proactively monitor and help resolve potential issues before they develop
- Our Strategic Accounts team can partner with you on existing and new installation projects for larger accounts
Meaningful communication
The information you need, when you need it.
- Online access to your service history through Schindler Ahead ActionBoard to see how your equipment is running
- Email notifications of notable events regarding callbacks, preventive maintenance, and more
- 24/7 Schindler Customer Service Network connects you with our well-trained and professional call center associates who can notify a technician almost immediately of your emergency
What our customers say
We're working with people who share our same values and are aligned in the things that are important in terms of making sure we're taking a very service-oriented view of our clients and customers. Schindler has been that way from the very beginning, their DNA is part of this building.
Hugh Weber, Prudential Center - Newark, NJ
Brochure downloads
Contact our service sales team for more information. We are available to serve your equipment service, maintenance, and repair needs.
Online portfolio management
Schindler Ahead ActionBoard for building owners and managers provides real-time access to performance and maintenance records for your elevators and escalators. Our mobile app puts data in the palm of your hand.