Revolutionary elevator and escalator service

Schindler Service for elevators & escalators

Schindler Service assures that your elevators and escalators are always available. The industry’s most highly trained technicians, supported by an entire global network of maintenance experts, are there to reduce service calls and keep your equipment running.

Our aim is to exceed your expectations by delivering maximum reliability, fewer service calls and exceptional customer satisfaction.

We're here to get you there.

Graphic of safety tests performed

Redefining reliability

We strive to increase reliability with:

  • Continual investments in technology improvements, resulting in 37% reduction in callbacks.
  • Annual seven-point safety inspections that surpass code requirements
  • Integrated global, national, regional and local expert support
  • Over 50 hours of annual training for our service technicians
  • Service expertise on all leading brands of equipment.
Schindler service technician

Superior responsiveness

As your partner, we are committed to knowing what you need and making sure you get it when you need it. We accomplish this through:

  • Structured maintenance routines to ensure consistent, reliable service
  • Real-time dynamic scheduling to ensure the most efficient maintenance program
  • 24/7 Integrated Schindler Remote Monitoring on any brand of elevator or escalator to proactively monitor and identify potential issues and resolve them before they develop.
Schindler Customer Score Card showing service history

Meaningful communication

The information you need, when you need it.

  • Online access to your service history through Schindler Customer Score Card to see how your equipment is running
  • Email notifications of notable events regarding callbacks, preventive maintenance and more
  • 24/7 Customer Service Network connects you with our well-trained and professional call center associates who can notify a technician almost immediately of your emergency.

The bottom line: the right service at the right time so you don't have to worry.