Revolutionary elevator & escalator service

Schindler Service Excellence means reliable mobility through your building. Schindler’s commitment to Service Excellence assures preventive maintenance programs for your elevators and escalators that will keep your equipment running safely and reliably. With trailblazing technology and highly trained technicians, Schindler Service Excellence means fewer callbacks and fewer inconveniences for your tenants or guests. No other service company can offer these integrated benefits.

Service methods for contract fulfillment

Schindler is the first in the industry to fully integrate all of our service tools into one seamless SAP platform. This allows us to make dynamic, real-time adjustments, resulting in improved consistency, reliability, response times and customer satisfaction.

  • Efficient manpower management minimizes downtime for preventive maintenance.
  • Preventive maintenance modules require complete maintenance task completion in each module.
  • Integrated repair planner ensures that all of our customers receive the most consistent, reliable service every time.
  • Seven-point safety inspections are performed on every elevator we maintain. It is not required by code, but it is necessary to keep your equipment running at the peak of safety and reliability.

Technology to fix it right the first time

Schindler can provide you with a faster return to service than ever before, and we are committed to making sure that the problem is fixed efficiently and right the first time.

  • Schindler FieldLink is used by technicians to access repair history, technical data, trouble-shooting guide, repair routines and more.
  • Route optimization ensures that our technicians spend less time on the road and more time with our customers.
  • Real-time dynamic scheduling allows us to quickly identify and prioritize your needs with minimal disruption to your operation.
  • Schindler Remote Monitoring™ keeps a watchful eye on your equipment 24/7.
  • Parts inventory ensures that we’re ready to meet the repair needs of our customers.

 

Reliability improvement programs keep your passengers moving

  • Best-trained technicians in the industry who spend an average of five days a year honing their skills
  • Expert engineering support on the local, regional and national level to keep your systems moving
  •  Focused strategic reliability programs that maximize "up-time" and achieve reliability improvements every year
  • Schindler’s Technology Improvement Program (TIP) applies current technology to older equipment to improve reliability, safety and performance at no added cost to you.

Service Excellence means responsive communications

We listen and keep you informed.

  • Schindler's Customer Service Network is staffed with trained associates to help you 24/7 when you need to call for service.
  • Schindler Customer Score Card shows you precisely how well your maintenance program is supporting your needs — in hard facts, figures, and data.
  • Schindler Center for Service Excellence in Holland, Ohio, is the nerve center for our revolutionary service program.

Contact us

For 24-hour service:  Call 1.800.225.3123

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