• Lifts
    • Overview
    • Passenger lifts
      • Schindler 1000

        Our practical passenger lift for low- to mid-rise residential buildings is simple to plan, fast to install, and economical to maintain.

      • Schindler 3000

        Our flexible passenger lift solution that matches form with function. The perfect all-around passenger lift for many different building types and uses.

      • Schindler 5000

        The Schindler 5000 is our lift for mid-rise residential and commercial buildings that features striking interiors, flexible sizes, and effective performance options.

      • Schindler 5500

        Find out how the Schindler 5500, our mid-rise passenger lift for commercial buildings, lifts functionality and style to the next level.

      • Schindler 7000

        Meet the Schindler 7000, our passenger lift for high-rise buildings that exceeds the demanding specifications for tall structures.

    • Freight & other lifts
      • Schindler 2400

        It can be used anywhere. In shopping centres & convention buildings, in airports & train stations, in hotels & offices. An absolutely presentable freight lift.

      • Schindler 2500

        The Schindler 2500 bed lift is sophisticated, to the last detail. It fulfils all the demands you could expect in hospitals, clinics, retirement and nursing homes.

      • Schindler 2600

        Discover the Schindler 2600 freight lift for warehouses, shopping centres or industrial facilities. It makes moving heavy loads a lightweight task.

    • Modernisation
      • Overview

        Our modernisation solutions are expertly designed to improve your lift's reliability, safety, performance, and energy efficiency. We focus on what is essential and what is required.

      • Schindler 3000 Plus

        Schindler 3000 Plus lift is more flexible in every way, fitting perfectly into many different applications in any urban environment.

      • Schindler 6500

        The Schindler 6500 features advanced traffic management and a range of design options, for easy modernisation.

      • Minor Modernisation

        Schindler ID Modernisation Overlay converts the existing lift control system so that our Miconic 10 technology can be readily integrated, before the modernisation work even begins.

      • Partial Modernisation

        We modernise your lift to meet your specific needs. We focus on what is essential, with utmost flexibility, quickly and quietly.

    • Destination control
      • PORT lift

        PORT Technology provides passengers with the lowest possible times to their destinations with the best possible comfort.

      • myPORT

        myPORT provides users with a uniquely seamless, secure, and convenient access to and transition through their building.

      • PORT Access

        In order to ensure seamless transitions from one area to another, a range of terminals to provide the functions known generically as PORT Access has been developed.

    • Digital Media Services
      • Overview

        Our digital media services make it possible to turn your lifts into communication platforms. New possibilities to advertise!

      • Schindler Ahead MediaScreen

        This in-car media solution for lifts provides relevant information to your passengers in real-time, with minimal effort and maximum attention.

      • Schindler Ahead SmartMirror

        The Schindler Ahead SmartMirror is both a mirror and a screen for entertainment or information. This new in-lift multimedia experience will change the way passengers enjoy their travel.

      • Schindler Ahead AdScreen

        We created the Schindler Ahead AdScreen to maximise your advertising effect with every lift trip.

    • CleanMobility
      • Overview

        Explore our solutions that help keep lifts sanitary and safe.

      • ElevateMe

        Our new Schindler ElevateMe mobile application gives lift passengers the control to interact with lifts using their smartphones.

      • UV CleanCar

        Our Schindler UV CleanCar uses UV-C ultraviolet light to destroy bacteria and viruses in lifts reducing the risk transmission between passengers.

      • UV CleanAir

        With Schindler UV CleanAir, the air in lift cabins is sanitised and cycled more frequently and efficiently.

      • CleanCall

        Our Schindler CleanCall lets passengers select their destination with a simple wave of the hand.

      • CleanCover

        Schindler CleanCover is an antibacterial protective film that covers lift cabin surfaces that are often touched by passengers, such as the buttons, panels, and walls.

      • CleanSpace

        With Schindler CleanSpace, you can adjust the maximum load capacity in lifts to keep cars from becoming overcrowded.

      • PORT Technology & myPORT

        Visitors navigate their way through buildings equipped with Schindler PORT and myPORT using only their phone or personal access card.

    • Design options
      • Linea 800 SmartTouch

        The Linea 800 SmartTouch features three full HD screens, and the stylish, mirrored glass panel transforms user-lift interaction into a unique, visual experience.

  • Escalators & Moving walks
    • Overview
    • Escalators
      • Schindler 9300

        Enhanced safety features, energy efficiency, and space savings, the Schindler 9300 escalator defines state-of-the-art for moving people in commercial & public spaces.

      • Schindler 9700

        The Schindler 9700 escalator is the ideal mobility solution for large public spaces with high-traffic demands, like airports and train stations.

    • Moving walks
      • Schindler 9500AE inclined

        Developed with shopping centres in mind, the Schindler 9500AE inclined moving walk provides quiet and comfortable transportation from floor to floor.

      • Schindler 9500 horizontal

        Explore the Schindler 9500 horizontal moving walk, the ideal solution for saving time in long passageways.

    • Modernisation
      • Full replacement

        Upgrade your property by replacing your older equipment with new, cutting-edge Schindler 9300 or Schindler 9700 escalators or with Schindler 9500 moving walks.

      • InTruss

        The existing escalator/moving walk is extracted, keeping its truss in place. A new Schindler escalator or moving walk is assembled inside the existing truss.

      • Modular modernisation kits

        Schindler has developed a special range of modular modernisation kits. At lower cost than for a new installation, we can make your old unit fast & reliable.

    • CleanMobility
      • Ultra UV & UV Pro

        Schindler Ultra UV and Ultra UV Pro help to keep handrails clean and reduce bacteria and viruses with an innovative and effective UV-C light system.

  • Services
  • Careers
    • Overview
    • Who we are
      • People

        Learn about the people, traditions, and values that motivate us to tackle the urban mobility challenges of the 21st century.

      • Inclusion and diversity

        Our global presence gives us access to the full spectrum of human diversity – reinforcing our ability to adapt and innovate.

      • Society

        Help us transform the world. We’re looking for driven professionals ready to solve society’s most pressing urban mobility challenges.

      • Our values

        Our values are the foundation of everything we do, and allow us to remain a leading global player in the lift and escalator industry.

      • Facts and figures

        Find out more about what makes Schindler a great company to work for through key facts and stats.

    • Why Schindler
      • Compensation and benefits

        Discover more about Schindler employee compensation packages and benefits – competitive salaries are just the start!

      • Work-life balance

        Finding the right balance between work and life can be tough. We make it easier through flexible modern policies designed to meet diverse needs.

      • Training

        The key to maintaining Schindler’s proud legacy is by making sure that all our people – at every level – remain trained and ready.

      • Career development programme

        Discover how we take our most talented professionals on an international and multidisciplinary 6-year journey to help their careers flourish.

      • International careers

        International assignments are a key part of how we develop our people. Grow your career internationally with Schindler.

    • Who we look for
      • Experienced professionals

        Whether you’re a lift technician or an engineer, we need talents with maturity and skill. Seasoned professionals make our lift service company great!

      • Students and graduates

        Explore the possibilities for students and recent graduates at Schindler – whatever your specialisation or area of interest!

    • Open positions
  • Facilities
  • Innovations
  • News and media relations
  • About us
  • Downloads
  • Contact
Get in touch

Customer Support & Repairs

What can we do for you today?

National Customer Contact Centre

Our UK based National Customer Contact Centre is manned 24 hours a day, 7 days a week, 365 days a year. The centre is designed to provide fast and effective handling of calls and enquiries including emergency calls and automated communications to ensure emergency systems are maintained effectively.

The moment your call comes in, your building and equipment information will automatically appear on the agents screen. Simply tell us what the issue is and your agent will alert an engineer via Schindler FieldLinkTM.

The engineer will have immediate access to all the details of your call including location and who to contact on arrival at the building. Via the agent, the engineer can also give you an estimated time of arrival to site.

Place an Equipment Service Call

Should you require immediate lift/escalator service, please call our 24/hour service line.

Expert Customer Service Representatives

The lynch pin of any customer contact centre are the handpicked, expertly trained Customer Service Representatives who handle your enquiries in a professional manner.

Whether its re-routing your call to the appropriate individual within the Schindler organisation or dispatching an engineer to your site in an emergency situation, their polite and efficient techniques will calm and reassure customers that their enquiry or issue is important and will be promptly dealt with.

State of the art technology

Linking directly into our global database, our Customer Service Representatives have a direct route of communication to our technical experts within the UK and the wider Schindler organisation. Fast and accurate access to real-time information using bespoke Customer Relation Management (CRM) technology means our representatives are able to handle your call quickly and efficiently.

Our bespoke Voice Over Internet Protocol (VoIP) technology integrates with our CRM system to eliminate the more complex solutions inherent in other systems and offers a more standardised solution. This requires less equipment management, is more reliably fault tolerant and can ultimately support many forms of communication to meet all your business needs.

Inbound and outbound recording of calls

The monitoring and evaluation of all calls ensures our Customer Service Representatives develop their skills through a process of continuous improvement.

All calls into the National Customer Contact Centre are recorded, which allows for a quick and easy reference guide should customer information or other call content be required, offering a tangible solution to accurate client or customer feedback.

Disaster recovery

The Schindler Ltd Business Continuity and Disaster Recovery Plan defines key business processes and minimises the impact of threats on standard operational norms.

In the event of a major phone or electrical outage, Schindler has the ability to implement a robust Disaster Recovery Plan and to switch to a secondary location, in order to minimise the disruption of service to our customers and ensuring a minimal level of service disruption.


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