Service & Maintenance

Vertical transport by Schindler will protect your investment maximizing the asset life cycle by being a reliable partner over the whole building life cycle - from first steps in planning, throughout the installation of the the new products and during operation. Schindler’s committed to preventive maintenance programs for your elevators and escalators that will keep your equipment running safely and reliably. With trailblazing technology and highly trained technicians, this means fewer callbacks and fewer inconveniences for your tenants or guests.

Schindler Call Centre

24 hour call centres

Local 24 hour call centres handle customer calls and pass the information immediately on to the responsible service technician in order to quickly solve your problem.

We have a team of skilled proactive people who look for effective solutions, before problems arise. We appreciate your sense of urgency and respond to your needs quickly at any hour or day of the year.

A Worldwide Network of Parts Means Reliability For You

Being the largest supplier of third party maintenance in the world means we have the expertise and parts to meet your needs.
Our local warehouses have all major brands and parts. If we need more customised parts, our international network ensures we have ready access to them.

To achieve Schindler’s global goal to service its clients at any time with appropriate means, we have established local and regional service concepts to serve individual market and customer needs. All these local service concepts are based on global tools and infrastructure in order to guarantee the same high level of service everywhere.

For you, that means local service with international, quality standards.

Communication is key

Communication is key

When your automotive car is serviced, you want a checklist showing exactly what they've done and if there are any outstanding items which need to be addressed.

This is exactly how we provide you with feedback every time we service your elevators and escalators. We advise you exactly where your money goes and how we're fulfilling our contractual requirements. Being up front and honest with you is one of our core values.

With industry standards constantly evolving, we'll keep you informed on the latest changes and how they affect you.

Customer Scorecard

Check detailed reports of all maintenance and service performed on your elevators and escalators online at any time with Customer Scorecard. The information includes details such as the time, date and nature of any breakdowns, as well as graphs and statistics on the frequency of callbacks.

> Contact us to find out more

> Log onto Customer Scorecard