Vision & Values

Schindler Vision

Leadership through customer service.

At Schindler our vision is to achieve market leadership through providing exceptional value to our customers. In addition to providing competitive products, we must deliver industry leading services and world class customer care.

In order to do so our business processes must be designed to serve our customers in a hassle free and responsive manner.

Schindler Values

Safety
Over 58,000 Schindler employees work around the clock to serve one billion people using our elevators and escalators everyday. Safety for each one of our customers and employees is first and foremost.

Create value for the customer
As a service company, we rely on a strong customer orientation as the basis for design and delivery of all products and services as well as the continuous optimization of our internal processes.

Commitment to people development
Schindler’s commitment to be perceived as a valuable partner for its customers can only be achieved through talented, engaged and skilled employees. We develop our people to effectively understand our customers’ needs and tailor the most efficient solutions from our innovative products and services portfolio.We empower our people at all levels of the organization to develop leadership and decision making skills in order to shape the company’s successful future. Schindler nurtures a culture where passion, ambition and collaboration are the key enablers of its people.

Integrity & trust
All our employees, regardless of position, function or location adhere to the Schindler Code of Conduct. Schindler fosters open and trustworthy relationships between employees as well as with customers.

Quality
Schindler aims to reflect genuine Swiss quality not only in product design but also in its delivery, maintenance and modernization. Our century old legacy and track record in delivering value, is nothing but a consequence of our ability to deliver reliable solutions.