Tips for riders

Elevator Tips

Elevator tips

  • Watch your step – the elevator car may not be perfectly level with the floor.
  • Stand clear of the doors – keep clothes and carry-ons away from the opening.
  • Hold children and pets firmly.
  • Passengers nearest to the doors should move first when the car arrives.
  • Push and hold the DOOR OPEN button if doors need to be held open, or ask someone to push the button for you.
  • Never try to stop a closing door, wait for the next car.
  • Pay attention to the floor indications.
  • If the doors do not open when the elevator stops, push the DOOR OPEN button.

In the event of an elevator emergency

  • If the elevator should ever stop between floors, do not panic. There is plenty of air in the elevator.
  • Never climb out of a stalled elevator.
  • Use the ALARM or HELP button, the telephone or the intercom to call for assistance.
  • Above all, wait for qualified help to arrive and never try to leave an elevator that has not stopped normally.
  • Emergency lighting will come on in the event of a power failure.
Schindler Escalator

Escalator tips

  • Watch the direction of the moving step and step on and off with extra care.
  • Take care if you are wearing bifocals or similar eyewear.
  • Hold children firmly with one arm or hold child’s free hand.
  • Hold small packages firmly in one hand, but always leave one hand available to hold the handrail.
  • Grasp the handle as you step onto the moving step.
  • Do not go in the opposite direction of the escalator.
  • Do not take wheelchairs, electric scooters, strollers, hand carts, luggage carts or similar items on the escalator.
  • When riding escalators: Keep loose clothing clear of steps and sides.
  • Wear closed-toed and hard-soled shoes, and avoid wearing footwear made of soft-resin or other rubbery materials.
  • Stand clear of the sides of the escalator.
  • Face forward and keep firm grip on the handrail.
  • Reposition your hand slowly if the handrail moves ahead or behind the steps.
  • Don’t climb onto or ride the handrail.
  • Do not let children sit on steps or stand too close to sides.
  • When exiting escalators: Don't hesitate and step off promptly.
  • Make sure to step over the comb fingers; don’t let your feet slide off the end of the escalator.
  • Immediately move clear of the escalator exit area; don't stop to talk or look around since other passengers may be behind you.