Customer Scorecard

An online look at your Schindler lift and escalator maintenance program's bottom line.

When you sign up to a Schindler lift or escalator maintenance contract, you will get our renowned ISO certified Expert Plus Service Delivery processes, as well as the expertise of our highly-trained engineers.

You can then take advantage of our sophisticated technologies and communication resources and, more importantly, you will get to see exactly how your maintenance plan is working for you.

Schindler Scorecard

Schindler Scorecard at a glance

  • Equipment performance summaries
  • Maintenance history
  • Service activities
  • Configured email notifications of critical events
  • Reports
  • Callback summary report
  • Meantime between callback
  • Problem determination
  • Callback summary list
  • Your equipment details
  • Site history

Schindler Customer Scorecard

Designed as an evaluation tool, the Schindler Customer Scorecard gives you unlimited real time access to the facts, figures and data on your maintenance plan and equipment for each of your buildings. From general summaries about your equipment performance, service activities and maintenance history, to more in depth analysis on specific topics. You will be able to call upon the information you need, when you need it.

Contact us

Contact our Lift Repair Service & Maintenance Team for further advice.

Call: 1800 674 674