Please use this link to contact our Maintenance and Service department
National Customer Contact Centre
The steps to the perfect lift and escalator maintenance contract.
At Schindler we have invested for many years in developing maintenance methods to maximise equipment availability for our customers. Our methodology is very much based on the car industry, where the usage, equipment type and environment determine both the number and type of visits. The Schindler Expert Plus Maintenance System has been extensively tested and shown to be very effective on both our own Schindler equipment and also the products of other manufacturers available in the market.
In the event of a breakdown, Schindler guarantees a fast-track release for entrapped passengers. With the push of a button passengers will be instantly connected to our National Customer Contact Centre and will be assisted by one of our experts who are available twenty four hours a day, seven days a week.
Schindler manages its field specialists using the Personal Digital Assistants programme - an integrated IT system using Fieldlink. This is carried by all our Schindler engineers. The FieldlinkTM application has the ability to update the engineer's status, order spare parts and remotely interact with lift control systems to diagnose a fault and check correct operation.
Safety is of paramount importance at Schindler. Periodic Safety Inspections are undertaken for every lift with a Schindler maintenance contract. The lifts will receive both an annual and a Five Year Safety Inspection. Schindler's Periodic Safety Inspection programme subjects customers' lifts to a safety regime in excess of regulatory requirements.