APIs terms of use

These APIs terms of use (“Terms of Use”) set forth the terms and conditions for the use of the APIs provided by Schindler Lift (H.K.) Limited, its subsidiaries and affiliates (“Schindler”). Before using the APIs, please read these Terms of Use. Schindler reserves the right to update and change these Terms of Use from time to time by posting updates and changes at [url]. By using the APIs and signing these Terms of Use, you or the entities or companies that you represent (“Licensee”) agree to be bound by these Terms of Use. If Licensee does not agree with these Terms of Use, Licensee must not use the APIs.

For the purpose of these Terms of Use:


mean the application programming interfaces and any accompanying or related documentation (including the Documentation), source code, Updates and other material, whether tangible or intangible, in whatever form or medium, that are made available by Schindler through the System or as otherwise provided to the Licensee.

“APIs Agreement”

means the service/order form entered between Schindler and the Licensee in relation to Licensee’s access to the APIs.

“Confidential Information”

has the meaning given to it in clause 10.


means any information, data, or other content the Licensee obtained from Schindler, through the APIs or through the Licensee’s Application, whether directly or indirectly and whether before, on, or after the date you agree to these Terms of Use, including the Customer Data, data anonymized, aggregated or derived from such data and any data relating to the System.


means any licensed entity of the System.

“Customer Data”

means information (including Personal Data) relating to or provided by a Customer, including but not limited to account information, order information, access records, and data subject records.


means the technical documentation and other documentation provided by Schindler, including but not limited to the BuilT-In external API for PORT Technology documentation, maintained, updated or changed from time to time by Schindler at its absolute rights. Licensee may request for the Documentation by email to tmcc-jsg.hk@schindler.com and release of such Documentation shall be at Schindler’s absolute discretion from time to time.


has the meaning given to it in clause 2.5.

“Hong Kong”

means the Hong Kong Special Administrative Region of the People’s Republic of China.

“Licensee System”

has the meaning given to it in clause 7.2.

“Licensee’s Application”

has the meaning given to it in clause 1.1.

“Personal Data”

means information relating to a living individual who is, or can be, reasonably identified from information, either alone or in conjunction with other information, within the Customer’s control and which is stored, collected or processed within the System.

“PORT Technology”

means the Personal Transit Management system developed by Schindler.


means the integrated access control system with biometric identification developed by Schindler and its third-party providers, including the facial recognition system, palm vein system, RFID system, QR code system, associated modules and all related software, hardware and services licensed to the Licensee. 


means the term set forth in the APIs Agreement.


mean bug fixes, updates, upgrades, enhancements, derivatives, modifications, new releases or versions, and the like of the APIs.


1.1 Licensee desires to license certain of Schindler’s APIs which are designed to permit Licensee to receive Content from the System and access certain PORT Technology features so that Licensee can create an application or service or enhance an existing application or service for the System (“Licensee’s Application”).

1.2 The PORT Technology features available under the APIs are subject to Schindler’s sole and absolute discretion which may be revised at any time and depending on the package subscribed by the Licensee as per the applicable APIs Agreement. The PORT Technology features include the following without limitation:

  • Add user identification
  • Edit user access right
  • Delete user
  • Publish card with Personal ID at terminal
  • Get passenger floor access record
  • Get landing registered floor(s) number
  • Get car registered floor(s) number
  • Get car status (door & position)

1.3 Subject to the terms and conditions of these Terms of Use, Schindler grants Licensee a limited, non-exclusive, non-sublicensable, non-transferable, non-assignable and revocable license during the Term (a) to use the APIs to develop, test, and support the Licensee’s Application; (b) to distribute or allow access to Licensee’s integration of the APIs within the Licensee’s Application to end users of the Licensee’s Application; and (c) to access the PORT Technology features and display the Content received from the APIs within the Licensee’s Application. Licensee has no right to distribute or allow access to the stand-alone APIs.


2.1 Licensee’s use of the APIs shall comply with the Documentation and in strict compliance with these Terms of Use and applicable laws and regulations. In the event of any conflict or inconsistency between the Documentation and these Terms of Use, these Terms of Use shall prevail to the extent of such conflict or inconsistency.

2.2 Except as expressly and unambiguously authorized under these Terms of Use or by Schindler in writing, Licensee shall (and shall ensure that its authorized person shall) not (i) disclose or provide the APIs and/or Contents to any person or entity other than to Licensee’s authorized person, provided (a) such authorized person enters into an agreement with Licensee at least as protective of Schindler’s rights as these Terms of Use, and (b) Licensee hereby agrees to be responsible for, and liable to Schindler for, any breaches of such agreements by Licensee’s authorized person, (ii) use the APIs for any illegal, unauthorized or otherwise improper purposes, or in any manner which would violate these Terms of Use or the Documentation, or breach any laws or regulations, or violate the rights of third parties; (iii) remove any legal, copyright, trademark or other proprietary rights notices contained in or on materials Licensee receives or accesses pursuant to these Terms of Use, including but not limited to, the APIs and the Content; (iv) advertise the product or services of Schindler’s competitors in the Application; (v) sell, lease, rent, lend, share, transfer, assign, sublicense or fail to protect the confidentiality of any Content obtained through the APIs or any rights granted by these Terms of Use, directly or indirectly, to any third party; (vi) use the APIs in a manner that, as determined by Schindler in its sole discretion, exceeds reasonable request volume, constitutes excessive or abusive usage, or otherwise fails to comply or is inconsistent with any part of the Documentation; (vii) use the APIs in an application that competes with products or services offered by Schindler; (viii) interfere with or disrupt Schindler’s services or servers or networks connected to Schindler’s services, or disobey any requirements, procedures, policies or regulations of networks connected to Schindler’s services, or transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature through Licensee’s use of the APIs; or (ix) copy, adapt, reformat, reverse-engineer, disassemble, decompile, download, translate or otherwise modify the APIs, Content, Schindler’s other content or services, or any of Schindler’s other services, through any means.

2.3 Licensee may not use Schindler’s name, trademarks, or logos in a way which implies to the public, suppliers, creditors or others that Licensee’s business is an agent for Schindler or has any association with Schindler beyond having a legal right to use the APIs. Neither party will make any promises or representations concerning the other, or its goods or services, except as expressly authorized in writing. The parties are each an independent entity solely responsible for its own management, safety, legal compliance, data protection, employee relations, taxes, hiring, firing, operations, goods, services, etc. Every contractual duty herein is subservient to the parties’ obligation to the public to do all things necessary for public and employee safety and to comply with all applicable laws. Neither party is liable under any circumstance for any act, omission, contract, debt, or other obligation of the other.

2.4 Licensee shall endeavor to inform Schindler with respect to the interoperability and compatibility of Licensee’s Application with the System as contemplated herein, and any issues or problems with respect thereto; Licensee will use its best efforts to achieve full interoperability and compatibility.

2.5 If Licensee provides any feedback (including identifying potential errors and improvements) to Schindler concerning the APIs (“Feedback”), Licensee hereby assigns to Schindler all right, title, and interest in and to the Feedback, and Schindler is free to use, reproduce, disclose, and otherwise exploit the Feedback without attribution, payment or restriction, including to improve the APIs and System and to create other products and services. Schindler will treat any Feedback as non-confidential and non-proprietary. Licensee will not submit any Feedback that Licensee considers confidential or proprietary.

2.6 Licensee agrees to grant Schindler a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to: host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of the Licensee’s Application and any related information of the Licensee for any business purpose in connection with operating, providing, or improving the System. This license remains in effect even if Licensee stops using the APIs. Without limitation, the foregoing license includes the right to frame or link to the Licensee’s Application; the right to attribute the source of the Licensee’s Application using the Licensee’s name, trademark or logos; and the right to analyze the Licensee’s Application (including accessing Licensee’s compliance with these Terms and all other applicable terms and policies).

2.7 Licensee will promptly terminate a Customer’s use of the System and other products or services provided by Schindler through the Licensee’s Application if requested by Schindler or Schindler believes that the Customer has violated any terms of use of the System or any applicable terms or policies.

2.8 Licensee acknowledges that Licensee is solely responsible, and that Schindler has no responsibility or liability of any kind, for the content, development, operation, support or maintenance of Licensee’s Application. Without limiting the foregoing, Licensee will be solely responsible for (i) the technical installation and operation of Licensee’s Application; (ii) creating and displaying information and content on, through or within Licensee’s Application; (iii) ensuring that Licensee’s Application does not violate or infringe the intellectual property rights of any third party; (iv) ensuring that Licensee’s Application is not offensive, profane, obscene, libelous or otherwise illegal; (v) ensuring that Licensee’s Application is not designed to or utilized for the purpose of spamming the Customer; (vi) the development, use, marketing or distribution of or access to the Licensee’s Application, including support of the Licensee’s Application; (vii) Licensee’s access, use, distribution or storage of Customer Data; and (viii) ensuring that Licensee’s Application does not violate any applicable law or third party right.


3.1 Licensee agrees to report to Schindler any errors or difficulties discovered and the characteristic conditions and symptoms of such errors and difficulties. Schindler is in no way obligated to provide Licensee with any error correction or support, but may provide whatever error correction and/or support services Schindler may determine in its sole discretion (and anything it provides in connection therewith will be deemed part of the APIs).

3.2 Schindler may provide the Licensee’s use of the APIs with technical support, including maintenance from time to time subject to the APIs Agreement or as requested by the Licensee at a fee imposed by Schindler at its sole and absolute discretion. Schindler is not responsible for providing maintenance, support or assistance related to the Licensee’s Application.

3.3 Schindler reserves the right to require Licensee to install or update any and all software to continue using the APIs. Licensee acknowledges that Schindler may make Updates to the APIs from time to time, and at Schindler’s sole discretion. Licensee shall implement and use the most current version of the APIs and to make any changes to the Licensee’s Application that are required as a result of such Update, at Licensee’s sole cost and expense. Updates may adversely affect the manner in which Licensee’s Application accesses or communicates with the APIs. Licensee’s continued access or use of the APIs following an update or modification will constitute binding acceptance of the Updates.

3.4 Schindler may change or discontinue the availability of some or all of the APIs at anytime for any reason with or without notice. Such changes may include removal of features, or the requirements of additional fees for previously free features. Schindler may also impose limits on certain features and services or restrict Licensee’s access to some or all of the APIs. Licensee’s continued use of the APIs following a subsequent release will be deemed Licensee’s acceptance of modifications.

3.5 Schindler reserves the right to amend these Terms of Use at any time. Licensee’s continued use of or access to APIs after such amendment will constitute Licensee’s binding agreement to these Terms of Use as amended.


Schindler owns all rights, title, and interest in and to the APIs and to all output and executables of the APIs (including the Content but excluding the Customer Data), and, subject to the foregoing, Licensee owns all rights, title, and interest in and to the Licensee’s Application. Except to the limited extent expressly provided in these Terms of Use, neither party grants, and the other party shall not acquire, any right, title or interest (including, without limitation, any implied license) in or to any property of the first party. All rights not expressly granted herein are deemed withheld.

5. Privacy

5.1 Prior to Licensee accessing any Customer Data, Customer shall grant Licensee and Licensee shall procure from Customer the grant of access to Customer Data through a consent screen provided by Schindler at the time the Licensee’s Application is installed by a Customer. Any other access to or use of Customer Data by Licensee is strictly prohibited and is a violation of these Terms of Use.

5.2 Licensee will have in place and will present the Customer with an agreement that contains provisions at least as protective of Schindler as those in these Terms of Use. Licensee shall inform Customer in such agreement that: (i) Licensee is solely responsible for the Licensee’s Application; (ii) Schindler is not liable for any fault in the Licensee’s Application or any harm that may result from its installation or use; (iii) except where expressly stated by Schindler, Schindler cannot provide assistance with the installation or use of the Licensee’s Application; and (iv) Licensee is solely responsible for any liability which may arise from a Customer’s access to or use of the Licensee’s Application, including: (a) the development, use, marketing or distribution of or access to the Licensee’s Application, including support of the Licensee’s Application; or (b) Licensee’s access, use, distribution or storage of Customer Data.

5.3 Licensee shall make available a privacy policy that complies with applicable data protection laws and regulations, if so required.

5.4 Licensee shall process the Customer Data only when necessary and relevant to support the Licensee’s Application for the System and in strict compliance with applicable data protection laws and regulations.

5.5 Licensee shall assist to provide necessary information and assistance when the Customer receives a request from a data subject for the exercise of the data subject’s rights, including without limitation the right to access and the right to correction, under applicable data protection laws and regulations.

5.6 Licensee shall treat all Customer Data as strictly confidential information that may not be copied, transferred, or otherwise processed without Customer’s instruction, and will make reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks to the Personal Data in Licensee’s possession or under Licensee’s control. Licensee shall implement reasonable security arrangement. Licensee shall promptly notify Schindler of any actual or suspected breach or compromise of Customer Data and take reasonable actions to prevent and mitigate such breach.

5.7 Schindler and/or the Customer may inform Licensee, from time to time, when the retention of any Personal Data becomes no longer necessary for the purposes for which it was collected. Licensee shall cease to retain the Personal Data or remove the means by which the Personal Data can be associated with particular data subjects as soon as practicable when notified by Schindler and/or the Customer and/or it is reasonable to assume that the retention of such Personal Data is no longer necessary for the purposes for which it was collected and for legal or business purposes in accordance with applicable data protection laws and regulations.


6.1 Licensee shall pay all fees or charges in accordance with the payment terms set forth in the APIs Agreement.

6.2 All pricing terms are confidential, and Licensee agrees not to disclose them to any third party.


7.1 Licensee agrees that Schindler may monitor use of the APIs to ensure quality, improve Schindler products and services, and verify Licensee’s compliance with these Terms of Use. This monitoring may include Schindler accessing and using the Licensee’s Application, for example to identify security issues that could affect Schindler or Customer. Licensee shall not interfere with this monitoring. Schindler may use any technical means to overcome such interference. Schindler may suspend access to the APIs by Licensee or Licensee’s Application without notice if Schindler believes that Licensee is in violation of these Terms of Use.

7.2 Licensee’s Application will be installed and run on the Licensee’s server or another server, but will not be running on Schindler’s servers. Licensee’s networks, operating system and software of Licensee’s web servers, routers, databases, and computer systems (collectively, “Licensee System”) shall be properly configured to internet industry standards so as to securely operate Licensee’s Application and protect against unauthorized access to, disclosure or use of any information Licensee receives from Schindler, including Customer Data. If Licensee does not completely control some aspect of the Licensee System, Licensee will use all influence that it has over the Licensee System to do so. Licensee shall diligently correct any security deficiency and disconnect immediately any known or suspected intrusions or intruder.

7.3 Schindler shall have the right to audit, or to appoint an independent auditor under appropriate non-disclosure conditions to audit Licensee’s Application, systems and records to confirm Licensee’s compliance with these Terms of Use, including without limitation Licensee’s compliance with Schindler’s requests and requests from Customer, as applicable, to delete Customer Data obtained through the APIs or otherwise through the System. If requested, Licensee shall provide Schindler with proof that Licensee’s Application complies with these Terms of Use.


Except as expressly stated herein, Schindler and its officers, agents, and third-party suppliers and service providers, expressly disclaim all representations, warranties or conditions of any kind, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy of any informational content or those arising by statute, of conformity to any representations or descriptions not contained herein, or otherwise in law or from course of dealing or usage of trade. Without limiting the foregoing, Schindler and its officers, agents, and third-party providers, do not warrant that anything will meet Licensee’s requirements, will be uninterrupted, secure, reliable, accurate or error-free. Licensee shall use the APIs at its own risk. Schindler’s obligations, if any, are conditional on Licensee promptly complying with all terms of these Terms of Use. Licensee accepts the APIs "as is" and with all faults. The limited warranties and remedies in these Terms of Use are the sole and exclusive warranties and remedies concerning any goods, services, or intangibles, now or in the future.


In no event shall Schindler and its licensors, contractors or other third-party suppliers and service providers, be liable for any direct, indirect, incidental, exemplary, punitive, special or consequential damages or remedies relating to their services or any products, goods, or intangibles (excluded damages include, without limitation, for lost profits, business interruption, costs of delay, failure of delivery, revenue, goodwill, lost or damaged data, documentation or equipment, loss of business information, cost of removal or installation of anything, interceptions, defects, viruses, delays, or failure of performance, other loss arising out of use, or inability to use services, liabilities to third parties, inability to use the APIs, errors in the APIs, malfunctions or erroneous data), even if they have been advised of the possibility of such damages and regardless of the form of action (including, without limitation, contract, negligence, tort, warranty, etc.), any asserted breach of Schindler’s promise or warranty; any act or failure to act; negligence including gross negligence; or any claim made against Licensee by any other party. These limitations are independent and apply regardless of the basis of the claim, including, but not limited to, a finding that a warranty, condition, or remedy has failed its essential purpose, breach of contract (including, but not limited to, fundamental breach), tort, (including, but not limited to, negligence or misrepresentation), breach of statutory duty, or other legal or equitable theory.


The APIs, Content and any other materials either identified or should be reasonably be recognized as confidential at the time of disclosure (whether or not marked as confidential or proprietary), constitute Schindler’s confidential information (“Confidential Information”). Licensee hereby agrees (i) to hold the Confidential Information in confidence and to take reasonable precautions to protect such Confidential Information (including, without limitation, all precautions the Licensee employs with respect to its own confidential materials), (ii) not to divulge any Confidential Information to any third person (except consultants, subject to the conditions stated below), and (iii) not to use any Confidential Information except for the purposes set forth in these Terms of Use or the Documentation, and (iv) not to copy or reverse engineer any Confidential Information. Any authorized person given access to the Confidential Information shall have a legitimate “need to know” and shall be similarly bound in writing. Licensee acknowledges and agrees that due to the unique nature of Schindler’s Confidential Information, there can be no adequate remedy at law for any breach of its obligations hereunder and therefore, that upon any such breach or any threat thereof, Schindler shall be entitled to appropriate equitable relief in addition to whatever remedies it might have at law.


Licensee agrees that Schindler and its licensors, contractors or other third-party suppliers and service providers, shall have no liability whatsoever for (i) any use Licensee makes of the APIs or (ii) Licensee’s Application. Licensee shall indemnify and hold harmless Schindler from any and all claims, damages, liabilities, costs and fees (including reasonable attorneys’ fees) arising from (i) or (ii).


12.1 These Terms of Use shall continue until terminated as set forth in this clause or for the Term. Schindler reserves the right to terminate these Terms of Use, including the licence granted to Licensee for the use of the APIs, upon any unauthorized use of the APIs by Licensee, including breach of any term under these Terms of Use.

12.2 Upon termination of these Terms of Use for any reason, (i) Licensee shall destroy or remove from all computers, hard drives, networks, and other storage media all copies of Schindler’s Confidential Information and any material licensed pursuant to these Terms of Use at Schindler’s sole and absolute discretion, and shall so certify to Schindler that such actions have occurred; and (ii) all rights granted to the Licensee hereunder will immediately cease, including the right of Licensee to access and use the APIs. Clauses 4 (Proprietary Rights), 5 (Privacy), 8 (Warranty and Disclaimer), 9 (Liability Limitation), 10 (Confidentiality), 11 (Indemnity), 13 (Force Majeure), and 14 (Governing Law and Dispute Resolution) (and any accrued rights to payment) shall survive termination of these Terms of Use.


Neither party will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, strike, riot, civil commotion, epidemics, pandemics, change of law or governmental action) that was beyond the party’s reasonable control.


14.1 These Terms of Use are governed by and constructed and enforced in accordance with the laws of Hong Kong.

14.2 Any dispute, controversy, difference or claim arising out of or relating to these Terms of Use, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be settled by arbitration in accordance with the UNCITRAL Arbitration Rules in force when the notice of arbitration is submitted. The World Intellectual Property Organization Arbitration and Mediation Center shall act as the appointing authority in accordance with its administrative procedures for cases under the UNCITRAL Arbitration Rules. The number of arbitrators shall be one (1) if the amount in dispute is less than USD1,000,000.00 or three (3) if the amount in dispute is USD1,000,000.00 or above. The arbitration proceedings shall be conducted in English. The place of arbitration shall be in Hong Kong.

I/we confirm that I/we have read these Terms of Use and agree to be bound by these Terms of Use.