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Tips for riders

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Elevator tips

Watch your step – the elevator car may not be perfectly level with the floor.
Stand clear of the doors – keep clothes and carry-ons away from the opening.
Hold children and pets firmly.
Passengers nearest to the doors should move first when the car arrives.
Push and hold the DOOR OPEN button if doors need to be held open, or ask someone to push the button for you.
Never try to stop a closing door, wait for the next car.
Pay attention to the floor indications.
If the doors do not open when the elevator stops, push the DOOR OPEN button.

In the event of an elevator emergency

If the elevator should ever stop between floors, do not panic. There is plenty of air in the elevator.
Never climb out of a stalled elevator.
Use the ALARM or HELP button, the telephone or the intercom to call for assistance.
Above all, wait for qualified help to arrive and never try to leave an elevator that has not stopped normally.
Emergency lighting will come on in the event of a power failure.

Escalator tips

Watch the direction of the moving step and step on and off with extra care.
Take care if you are wearing bifocals or similar eyewear.
Hold children firmly with one arm or hold child’s free hand.
Hold small packages firmly in one hand, but always leave one hand available to hold the handrail.
Grasp the handle as you step onto the moving step.
Do not go in the opposite direction of the escalator.
Do not take wheelchairs, electric scooters, strollers, hand carts, luggage carts or similar items on the escalator.
When riding escalators: Keep loose clothing clear of steps and sides.
Wear closed-toed and hard-soled shoes, and avoid wearing footwear made of soft-resin or other rubbery materials.
Stand clear of the sides of the escalator.
Face forward and keep firm grip on the handrail.
Reposition your hand slowly if the handrail moves ahead or behind the steps.
Don’t climb onto or ride the handrail.
Do not let children sit on steps or stand too close to sides.
When exiting escalators: Don't hesitate and step off promptly.
Make sure to step over the comb fingers; don’t let your feet slide off the end of the escalator.
Immediately move clear of the escalator exit area; don't stop to talk or look around since other passengers may be behind you.

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