The annual Schindler Sustainability Report* discloses our sustainability performance data from January 1, 2015 to December 31, 2015. Major improvements in the reporting period include the further reduction of vehicle fleet emissions, enhanced employee safety, intensified employee training and development and progress made with our Customer Excellence program.
Reduction of vehicle fleet emissions in line with target
The vehicle fleet remains the largest single source of CO2 emissions at Schindler. We have set a global target of reducing CO2 emissions by 30% by 2016, with 2012 performance being the base. Between 2013 and 2015, emissions were reduced by a cumulative 21% and thus in line with the target set.
Employee safety initiatives enhanced again
Safety is one of Schindler´s core values. We do not compromise on safety of our passengers and employees. In 2015 we reduced our lost time injury frequency rate by 10% compared to the previous year. We will maintain our focus on our behaviour-based safety initiative to improve even further.
Substantial investments in employee training and development
Due to our growth strategy, the number of people working for Schindler worldwide has grown significantly. In 2015 we added over 2 500 new employees to our global workforce. The growth entails substantial investments in employee training and development. As a result the average number of technical training days provided per employee increased to 7.7 days in 2015, compared to 7.2 days in the previous year.
Further progress in our Customer Excellence program
Over 130 000 surveys were conducted in 2015 to assess our level of customer satisfaction. The Net Promoter Score improved by 6% in 2015 compared to 2014. In addition, all key indicators showed progress, including a 31% improvement in the quality of our customer contact data, and a 19% rise in the response rate to our customer surveys.