Major hotels overlook New York City's Times Square, and perhaps the most famous is the 49-story, 1.8 million-square-foot, New York Marriott Marquis, itself a tourist attraction.
Designed by the architectural firm of John Portman & Associates, the hotel is an imposing structure with a spectacular atrium that houses a circular bank of 16 elevators. Located in the heart of Times Square, the hotel mirrors the tremendous mobility that energizes New York.
With 2,000 rooms and countless business travelers, visitors and tourists using the hotel and its facilities, there can be as many as 10 to 12,000 people in the building at one time. Of course, with so many guests moving between ﬂoors, elevator delays became inevitable, most commonly at peak hours around meal times and check-in. The management team and engineers of the Marriott Marquis needed a trailblazer…a partner who could help them improve their vertical efﬁciency. Enter Schindler.
Since a Schindler elevator modernization, hotel guests enter their floor destination into strategically located keypads in the lobby and are directed to the elevator that will take them there with minimal stops along the way. Schindler's destination-dispatch system has reduced delays by more than 50%. As an added benefit, energy consumption has been reduced by 3.3% which, in a hotel the size of the Marriott Marquis, adds up to 1 million kilowatts.