Schindler safety in service

Safety in service

Given that Schindler elevators and escalators remain in use for decades, it is essential that maintenance experts perform regular checks throughout the service life of the product. Schindler's service network covers all markets in which it is present, and as a global leader it has the scale and capacity to ensure fast, safe and reliable mobility 24 hours a day. More than half of Schindler's over 60,000 employees work exclusively in service, carrying out preventative maintenance, periodic safety inspections, trouble-shooting and repairs on installations.

Preventative maintenance

Wherever possible, Schindler runs preventative and pro-active maintenance programs.

With Schindler's own specially developed Qualison testing technology, service technicians can inspect the drive shafts of elevators using ultrasonic flaw detectors. Surface and subsurface discontinuities such as cracks caused by material fatigue are detected ahead of time. Preventative action can then be taken at an early stage, without compromising an elevator's or escalator's safety or performance.

Moreover, Schindler offers clients a range of comprehensive safety options, including the proactive upgrading of existing elevator or escalator models using the latest technology.

Global Safety Program: Confirmation of Periodic Safety Inspection (CPSI)

CPSI is an industry-leading global safety standard for elevators, introduced by Schindler for periodic inspections of critical safety parts of all units under maintenance. Its goal is to ensure that 100% of Schindler’s maintained elevators are safe.

The yearly CPSI of every lift in the Schindler portfolio is carried out by trained service technicians comprising over 70 individual tests and checks on components including:

  • machine brake
  • landing doors
  • car door
  • safety gear and overspeed governor
  • hoistway slow down speed monitoring devices
  • safety circuits
  • in-car communication devices

Every five years additional safety tests and checks are conducted by independent certified inspectors (4-eye principle) on brakes, safety gear, the overspeed governor and safety circuit switches.

CPSI is unique in the industry and gives additional confidence for the customer on top of preventive maintenance, and most importantly higher safety for our passengers.

Regular technical and safety trainings for our service technicians

Around 60% of our workforce consists of installation and service technicians, who make a vital contribution to the success of our business. Our technicians complete comprehensive technical training programs before their first on-site assignments as well as with each market introduction of new products. Our technical staff are required to attend regular safety courses to ensure they know and rigorously apply internal and external safety regulations at all times.

Our employee certification program provides at least five days of training per year, including technical training and frequent updates to ensure that employees are informed of mandatory regulatory changes.

Average days of technical training for technicians

Asia-Pacific, Africa8.