Schindler safety in service

Safety in service

Schindler elevators and escalators remain in use for decades. It is essential that maintenance and regular checks are performed throughout the service lifetime of the product. Schindler's service network covers all markets in which it is present, and as a global leader it has the scale and capacity to ensure fast, safe and reliable mobility 24 hours a day.


Schindler Management Ltd.
Zugerstrasse 13
6030 Ebikon
+41 41 445 30 60

Preventative maintenance

Wherever possible, Schindler runs preventative and pro-active maintenance programs.

With Schindler's own specially developed Qualison testing technology, service technicians can inspect the drive shafts of elevators using ultrasonic flaw detectors. Surface and subsurface discontinuities such as cracks caused by material fatigue are detected ahead of time. Preventative action can then be taken at an early stage, without compromising an elevator's or escalator's safety or performance.

Moreover, Schindler offers clients a range of comprehensive safety options, including the proactive upgrading of existing elevator or escalator models using the latest technology.

Global Safety Program: Confirmation of Periodic Safety Inspection (CPSI)

CPSI is an industry-leading global safety standard for elevators, introduced by Schindler for periodic inspections of critical safety parts of all units under maintenance. Its goal is to ensure that 100% of Schindler’s maintained elevators are safe.

The yearly CPSI of every lift in the Schindler portfolio is carried out by trained service technicians comprising over 70 individual tests and checks on components including:

  • machine brake
  • landing doors
  • car door
  • safety gear and overspeed governor
  • hoistway slow down speed monitoring devices
  • safety circuits
  • in-car communication devices

Every five years additional safety tests and checks are conducted by independent certified inspectors (4-eye principle) on brakes, safety gear, the overspeed governor and safety circuit switches.

CPSI is unique in the industry and gives additional confidence for the customer on top of preventive maintenance, and most importantly higher safety for our passengers.

Global technical training and certification

Around 60% of our workforce consists of installation and service technicians, who make a vital contribution to the success of our business. Reflecting our focus on the quality and safety of our products, we assign the utmost importance to ensuring that our employees have the necessary skills and expertise to perform their roles effectively.

As a first step, we assess the core capabilities of our employees, offer appropriate training, and conduct a certification process to confirm that they have the skills needed for their work – thus guaranteeing that all technicians worldwide have a comparable level of expertise.

Based on this global standard, we provide any additional training on a targeted basis to meet the specific needs of individual regions or subsidiaries.

Our employee certification program provides at least five days of training per year, including technical training and frequent updates to ensure that employees are informed of mandatory regulatory changes.

Average days of technical training for technicians

 2017 20162015
Europe5.5 5.75.6
Americas10.2 8.99.3
Asia-Pacific, Africa7.9 8.48.2
Total7.8 7.77.7