Schindler - Product safety

Product safety

We move more than 1.5 billion people every day and we are responsible for the safety of every person we move.

Schindler products are engineered, manufactured, installed and maintained to the highest safety standards. We follow rigorous safety and quality protocols that apply to the product’s entire life cycle. These include stringent requirements from development, design, and installation to maintenance and modernization. We ensure insights and expertise from our fitters and service technicians are shared globally and also fed back to product developers.  


Ellie and Eski – ambassadors for a safe ride

Ellie and Eski are the mascots of one of our global safety campaigns. We aim to educate children and their parents about the safe use of elevators and escalators with videos, cartoons, songs, and customer events. Elevators and escalators are an essential part of the urban land-scape. They are as common as street crossings and it is important for users, especially children, to have greater awareness of how to use them safely.

The Schindler product safety concept

Our products remain in use for decades and we take care of the maintenance and regular checks throughout the service lifetime. As a global leader, we have the capacity to deliver fast, safe and reliable mobility 24 hours a day, 7 days a week. To ensure this we implemented a dedicated product safety concept which is based on five pillars:

Our safety promise doesn't stop with Schindler products

Our multibrand Competence Centers and an international network of experts make sure that all equipment benefits from the same professional Schindler service and is maintained against the same quality and safety standards, no matter what brand.

Global Safety Program: Confirmation of Periodic Safety Inspection (CPSI)

CPSI is an industry-leading global safety standard for elevators, introduced by Schindler for periodic inspections of critical safety parts of all units under maintenance. Its goal is to ensure that 100% of Schindler’s maintained elevators are safe.

The yearly CPSI of every lift in the Schindler portfolio is carried out by trained service technicians and is made up of over 70 individual tests and checks on components. Every five years additional safety tests and checks are conducted by independent certified inspectors (4-eye principle).

CPSI is unique in the industry and gives additional confidence for the customer on top of preventative maintenance, and most importantly higher safety for our passengers.

Service technician performing maintenance work in San Francisco, USA.
Service technician performing maintenance work in San Francisco, USA.

Preventative maintenance

Wherever possible, Schindler runs preventative and pro-active maintenance programs.

With Schindler's own specially developed Qualison testing technology, service technicians can inspect the drive shafts of elevators using ultrasonic flaw detectors. Surface and subsurface discontinuities such as cracks caused by material fatigue are detected ahead of time. Preventative action can then be taken at an early stage, without compromising an elevator's or escalator's safety or performance.

Moreover, Schindler offers clients a range of comprehensive safety options, including the pro-active upgrading of existing elevator or escalator models using the latest technology.

We ensure that all of our products and services worldwide conform to requirements, country-specific laws, regulations and norms. Schindler actively proposes appropriate modernization solutions to the owners of the equipment to ensure newest safety regulations are met.

Contact us

Schindler Management Ltd.
Zugerstrasse 13
6030 Ebikon
Switzerland
Phone: +41 41 445 31 31