Schindler Compliance Program

All Schindler employees commit themselves to observe the highest ethical standards of professional and personal conduct in their interactions with customers, colleagues, business partners, competitors, regulators and the communities in which we operate.

We grow with Integrity

We grow with Integrity

Schindler launched a world-wide Compliance Program in the mid-1990s. In order to avoid and control compliance risks, a systematic approach is followed in line with our "Three E's" concept:

  • Educate employees regularly how to address compliance relevant situations
  • Examine systematically in order to discover possible deficiencies, and
  • Enforce compliance by taking appropriate corrective action if a violation occurs. 

Standards and Rules

Standards and RulesSchindler Code of ConductGeneral Guidelines to the Code of ConductDo's and don'ts (sample)
Click into the pyramid to open the corresponding documents.

Schindler's framework of Compliance Rules are set up in a pyramid form:

  • Code of Conduct (CoC): 5 core principles on 1 page, wall-mounted at all premises
  • Guidelines to CoC: the 5 principles in detail; the Guidelines are adapted to suit the local legal requirements and translated into local languages
  • Do's and Don'ts: detailed internal norms specify the correct behaviour in risk areas, such as: Antitrust, Anti-bribery, Invitations to Events, Insider Trading and others.

Tone from the top

Executive member of the Board of Directors, Mr. Alfred N. Schindler, initiated the roll-out of the Schindler Code of Conduct throughout the Schindler organization in 1996. The Executive Committee of the Board supervises compliance activities, supported by the Audit Committee.

The Chairman, Mr. Silvio Napoli:
"At Schindler, our goal is to be the most respected company in our industry worldwide. We’ll win by offering better products and unique services, by building lasting customer relationships, and by being leaders and innovators with an unceasing passion for progress and improvement. Our
mission is to create long term value.

What we won’t do, and what we’ll never allow anyone who works for Schindler to do, is to try to win by cheating. There is no place in our company for corruption or collusion, for offering or accepting bribes, or for any form of underhand practice. And that’s as non-negotiable as our commitment to safety. At Schindler, we're a team with shared values and a code of conduct. We win together by being the best."

Risk Assessments

In order to ensure that Schindler's Compliance Program is focused on the real risk exposure, Competition and Corruption Risk Assessments are arranged and continuously updated for all Schindler entities.

Compliance Organization

Schindler's Compliance Network is integrated into the business structure:

  1. Corporate Compliance is headed by the Group Compliance Officer, located in Switzerland. In every Zone there is a full-time Regional Compliance Officer: Americas (Morristown NJ), China & Taiwan (Shanghai), Europe, Africa & Middle East / India (Paris & Switzerland).
  2. Area Compliance Officers are coordinating compliance processes in several countries: South East Asia, Europe South East, Japan & Korea, Australia & New Zealand.
  3. Local Compliance Officers: in each Schindler entity worldwide a Schindler manager with a main function in Legal, Finance, HR or Internal Auditing acts as Local Compliance Officer. He/she is the "First Contact", coordinates compliance activities locally and is the "critical compliance voice."
  4. Jardine Schindler Joint Venture in South East Asia: The legal counsel located in Hong Kong acts as Regional Compliance Officer for the 12 countries of the region.

Compliance Counts: Employees with Compliance tasks

 Full time and part time: 
Employees (March 2016)214