Schindler was founded in 1874 in Lucerne, Switzerland, and is one of the leading manufacturers of elevators, escalators, and moving walkways, as well as a top provider of vertical transportation maintenance and modernization across the globe. The Group has over 1,000 branch offices in more than 100 countries, in addition to production sites as well as research and development centers in Brazil, China, Europe, India, and the United States.
Elevators and escalators make tall buildings livable and large infrastructure projects accessible. Vertical transportation has allowed the steel-frame skyscraper to give new shape and substance to global cities and enables the rapid expansion of new dynamic urban areas.
Increasing urbanization will not only push horizontal limits of existing cities but their vertical boundaries as well – refashioning both their skylines and public transportation networks with the enabling power of elevators and escalators. Countries such as China, India, Indonesia, and Brazil continue moving in vertical direction. China alone builds more than 70 skyscrapers each year. This long-term trend increases elevator density and supports further demand for the most advanced elevator and escalator products and services.
This new way of living will only be possible with smart mobility solutions. We at Schindler have the expertise and product selection to make every type of facility found in cities – and elsewhere – easily and safely accessible.
Moving more than one and a half billion people a day
With more than 1.5 billion people moved each day, Schindler is resolved to provide reliable customer service and high-quality mobility solutions that ensure safe and efficient trips for the riding public, as well as cost-effective, superior performing equipment for building owners and operators. Our offering ranges from small budget solutions for low-rise homes to sophisticated access and transport management concepts for multifunctional buildings.
The Schindler customer promise
We promise that our products, our services and our actions will at all times be worthy of the description: Trusted, Professional and Smart. These three words sum up our commitment to adding value to our customers' buildings and businesses through reliability, integrity, expertise, experience, intelligence and innovation.
Trust is always the hardest value to earn in a relationship, and the easiest to lose.
We know that success depends on earning the confidence of our customers by providing them with quality products, services and solutions that bring them value and peace of mind.
And trust is built upon over 145 years of unbroken service, and continuous, family-owned management. We respect our heritage and remain true to our legacy of trust.
And we know that we have to keep earning that trust every day.
We have over 30,000 specialist engineers, and every one of them is fully trained, certified and re-trained regularly to keep them up to date with the latest technologies, regulations and codes.
Behind them, experts from complementary disciplines add their own vital contributions to ensure quality, customer focus and continuous improvement in R&D, training, IT, marketing, testing, and much more.
We strive always to be a professional partner to our customers, by adding value to their business, and adding quality to the infrastructure of the urban world.
Schindler has pioneered the elevator and escalator industry in developing intelligent, integrated and innovative mobility solutions.
The PORT Technology and myPORT integrated building and elevator control systems lead the world in providing high-performance, high-security mobility in complex contemporary buildings.
And Schindler Ahead has established us as leaders in adding elevators and escalators to the Internet of Things.
Smart solutions come from smart people with smart ideas and the encouragement to develop them. We will always be enablers of smartness.
The Schindler values
Our present-day success is driven by our commitment to traditional core values such as customer service, quality and safety, combined with our key strengths of creativity and innovation to produce intelligent solutions in response to customer needs. Our values describe how Schindler, as a company, and our employees behave, and are the principles upon which our business relationships are based:
Safety More than 66,000 Schindler employees work around the clock to serve 1.5 billion people using our elevators and escalators everyday. Safety for each one of our customers and employees is first and foremost.
Create value for the customer As a service company, we rely on a strong customer orientation as the basis for design and delivery of all products and services as well as the continuous optimization of our internal processes.
Commitment to people development Our commitment to be perceived as a valuable partner for our customers can only be achieved through talented, engaged and skilled employees. We develop our people to effectively understand our customers’ needs and tailor the most efficient solutions from our innovative products and services portfolio. We empower our people at all levels of the organization to develop leadership and decision making skills in order to shape the company’s successful future. Schindler nurtures a culture where passion, ambition and collaboration are the key enablers of its people.
Integrity & trust All our employees, regardless of position, function or location adhere to the Schindler Code of Conduct. Schindler fosters open and trustworthy relationships between employees as well as with customers.
Quality We aim to reflect genuine Swiss quality not only in product design but also in our delivery, maintenance and modernization. Our century old legacy and track record in delivering value, is nothing but a consequence of our ability to deliver reliable solutions.
Long-term strategic focus
Schindler’s long-term strategy is focused on generating sustained value for all the company’s stakeholders. The aim is to grow faster than the global elevator and escalator market and to build on a strong culture of innovation to continuously improve operating results. To support the realization of these objectives, Schindler is implementing operational measures to increase customer satisfaction and operational efficiency, as well as strategic initiatives to promote innovation and enhance quality. The main focus is on the modularization of the product portfolio and the digitalization of the business.
Innovation and technology
Schindler has been a pioneer in vertical transportation since the company’s founding in 1874. Drawing on this strong culture and legacy of innovation, Schindler continues to drive forward new systems and technologies aimed at anticipating the world’s needs for future mobility and improving the quality of life in cities.
Over the years, Schindler has successfully launched numerous innovations in the market, including destination control systems and the first-ever patent for elevators without a machine room. Other landmark examples include development of exclusive elevator suspension traction media and ‘InTruss’ modernization, which enables existing escalators to be upgraded with significantly diminished building impact.
With the advent of artificial intelligence, Schindler has also established itself as a leading company in the development of the Internet of Elevators and Escalators (IoEE). ‘Schindler Ahead’ provides a unique, cloud-based digital toolbox connecting machine, users, technicians, and around-the-clock call centers in a closed-loop ecosystem. By investing in Digital Twin technology, Schindler is laying the groundwork to capture the full potential of artificial intelligence across the entire value chain. The start-up BuildingMinds develops solutions to optimize the management of entire building portfolios.
As one of the industrial sector’s leading digital companies, Schindler will continue to invest in the smart networking of products and digital processes.