Traditional Service Guideline

To meet the different needs of our customers, the services provided by Schindler China can be classified as follows.

Schindler China 24 Hour Hotline

For mobile users: 400 888 0110

For landline users:800 988 0110

Regular service:

Schindler conducts regular services via its preventive service program - typical intervals for regular elevator and escalator services are two weeks.

Fixed-point service:

In addition to our regular services, Schindler provides a 24h stand-by service with specialized technicians.

Semi-comprehensive maintenance:

In addition to our regular services, Schindler freely supplies spare parts that have a unit price lower than a certain level.

Comprehensive maintenance:

In addition to our regular services, Schindler freely supplies spare parts excluding the following items: gear machines, controllers, motors, suspension ropes, travelling cables, elevator cars, gear machines, handrails, steps, sprockets, and step chains.