Schindler strives to promote our traditional core values including customer service, quality and safety

Vision and Values

At Schindler, it’s not just about doing business, but how we do business that defines success in the global workplace. We strive to maintain a strong commitment to social responsibility, safety and the environment. These are part of our company values and we live and practice them every day.

Contact us

For 24-hour Customer Service
Phone: 13 18 74

For all General Sales Enquiries
schindlersales@au.schindler.com

Customer Service

Leadership through customer service.

At Schindler our vision is to achieve market leadership through providing exceptional value to our customers. In addition to providing competitive products, we must deliver industry leading services and world class customer care.

In order to do so, our business processes must be designed to serve our customers in a hassle free and responsive manner.

Schindler Values

Safety
More than 60,000 Schindler employees work around the clock to serve over one billion people using our elevators and escalators everyday. Safety for each one of our customers and employees is first and foremost.

Create Value for the Customer
As a service company we rely on a strong customer orientation as the basis for design and delivery of all products and services, as well as the continuous optimisation of our internal processes.

Commitment to People Development
Schindler’s commitment to be perceived as a valuable partner for its customers can only be achieved through talented, engaged and skilled employees. We develop our people to effectively understand our customers’ needs and tailor the most efficient solutions from our innovative product and service portfolio.

We empower our people at all levels of the organisation to develop leadership and decision making skills in order to shape the company’s successful future. Schindler nurtures a culture where passion, ambition and collaboration are the key enablers of its people.

Integrity and trust
All our employees, regardless of position, function or location adhere to the Schindler Code of Conduct. Schindler fosters open and trustworthy relationships between employees as well as customers.

Quality
Schindler aims to reflect genuine Swiss quality not only in product design but also in delivery, maintenance and modernisation. Our century old legacy and track record in delivering value, is nothing but a consequence of our ability to deliver reliable solutions.