Schindler offers it's customer integrated benefits.

Schindler Service Excellence means reliable mobility through your building. Schindler’s commitment to Service Excellence assures preventive maintenance programs for your elevators and escalators that will keep your equipment running safely and reliably. With trailblazing technology and highly trained technicians, Schindler Service Excellence means fewer callbacks and fewer inconveniences for your tenants or guests. No other service company can offer these integrated benefits.

Service methods for contract fulfillment

Schindler is the first in the industry to fully integrate all of our service tools into one seamless SAP platform. This allows us to make dynamic, real-time adjustments, resulting in improved consistency, reliability, response times and customer satisfaction.

Efficient manpower management minimizes downtime for preventive maintenance.
Preventive maintenance modules require complete maintenance task completion in each module.
Integrated repair planner ensures that all of our customers receive the most consistent, reliable service every time.
Seven-point safety inspections are performed on every elevator we maintain. It is not required by code, but it is necessary to keep your equipment running at the peak of safety and reliability.

Technology to fix it right the first time

Schindler can provide you with a faster return to service than ever before, and we are committed to making sure that the problem is fixed efficiently and right the first time.

Schindler FieldLink is used by technicians to access repair history, technical data, trouble-shooting guide, repair routines and more.
Route optimization ensures that our technicians spend less time on the road and more time with our customers.
Real-time dynamic scheduling allows us to quickly identify and prioritize your needs with minimal disruption to your operation.
Schindler Remote Monitoring™ keeps a watchful eye on your equipment 24/7.
Parts inventory ensures that we’re ready to meet the repair needs of our customers.

Safety Inspections

Safety is of paramount importance at Schindler, which is why every elevator maintained by Schindler all over the world undergoes a rigorous annual safety inspection that is in excess of any legislative requirements.

In addition annual inspection, a 5 year test carried about by our independent inspectors ensures those who use your lift are doing so safely.

Schindler's Periodic Safety Inspection programme subjects customers' lifts to a safety regime in excess of regulatory requirements.

Reliability improvement programs

Keep your passengers moving
Best-trained technicians in the industry who spend an average of five days a year honing their skills
Expert engineering support on the local, regional and national level to keep your systems moving
Focused strategic reliability programs that maximize "up-time" and achieve reliability improvements every year
Schindler’s Technology Improvement Program (TIP) applies current technology to older equipment to improve reliability, safety and performance at no added cost to you.

Customer Survey System

Schindler regularly performs customer survey to better understand how the customers perceive our performance in the Middle East as a basis for our continuous improvement efforts.

Schindler's objective is to have customer orientation and loyalty that leads to improved performance.

Leadership Through Customer Service Excellence

Schindler 24 hour call centre handles customer calls and pass the information immediately on to the responsible service technician in order to quickly solve your problem.

We appreciate your sense of urgency and respond to your needs quickly at any hour or day of the year.