Leadership through Customer Service

‘Leadership through Customer Service’ is Schindler’s vision, since over one billion people around the world use its products every day. These people should be able to rely on high-quality mobility solutions and services at all times. Schindler’s offering ranges from cost-effective solutions for low-rise residential buildings to sophisticated access and transport management concepts for multifunctional buildings.

Long-term strategic orientation

Today, around 7 out of 10 elevators are sold in Asia and only 3 in the rest of the world. Schindler is responding to this challenge with targeted investments and constant innovation. To secure its strong market position over the long term, Schindler aims to permanently improve its global market coverage by expanding its own operational bases – essentially mirroring market trends.

Schindler aims to grow more rapidly than the global elevator market in the long term and therefore to ensure the success of the maintenance and modernization business. To achieve this goal, Schindler needs to continuously expand its service network in individual markets. This will enable the company to exploit the different growth cycles, to smooth out currency risks, to reduce response times in the field, and, at the same time, to increase the productivity of its service offering.

Focus on core competencies

Schindler places a clear focus on its core competencies in the elevator and escalator business in order to attract clients through innovation, quality and competitive pricing, and to continue to further increase the company’s operating profit in absolute terms and relative to revenue. To help achieve this, Schindler strives to continuously improve its operational processes, to reduce manufacturing depth, and to optimize the number of assembly components used.

High level of innovation

Schindler has a tradition of pioneering modular and technologically leading products. Its digital toolbox and closed-loop platform for the exchange of data that connects intelligent elevators and escalators with clients and Schindler employees in the Internet of Elevators and Escalators (IoEE) demonstrates the company’s high level of innovation. As a leading digital industrial company, Schindler will invest even more resources in the smart networking of its products in the future.

Today, Schindler has an innovative, state-of-the-art product range featuring three global product lines: the Schindler 3300 elevator (residential segment), the Schindler 5500 elevator (commercial segment), and the Schindler 7000 elevator (high-rise segment).

We create value

Schindler will continue to systematically pursue the aforementioned strategy in order to further expand its leading position, provide secure long-term employment, and create value for shareholders.